This cutting-edge training solution enables your team members to become effective negotiators as they undergo deep learning in planning, tactics, communication and closing of negotiations. We artfully build ‘negotiation confidence’ especially when dealing with challenging negotiators across the stakeholder landscape.
The program deepens the learner’s capability to secure genuine commitment to agreements, so that what is agreed is actioned on the ground.
Team members who consistently get the maximum possible results from negotiations. They will close better deals and reach more productive agreements more often. This will generate enhanced efficiency levels and better opportunities for growth and sustainability. Win-Win outcomes enable healthy stakeholder relationships and nurture long-term partnerships. By planning effectively for negotiation scenarios, your team will anticipate better and develop tactical approaches that respond to all the possible outcomes. Planning also channels the negotiator to understand people’s needs and interests whilst remaining focused on the outcome and not getting personal. The communication dimension brings out key capabilities and sharpens each participant’s ability to:
In a breakthrough with the collections team at a major bank in Kenya, we trained the collections recoveries team on negotiation skills. In the 12 months which followed, this team’s performance improved by 48%, whereas all other teams remained the same in terms of reducing delinquency.