In the new world where we straddle both physical and virtual customer interactions, we will partner with you to score amongst the best in customer satisfaction ratings in your sector. Our customer experience program will enable you to achieve higher net promoter scores whilst growing the number of products and services you provide to existing customers. You will also realise a more dominant share of customer wallet and grow your customer base.
“PowerPlay’s delivery has been exceptional in every sense. This program came at a time when the bank was undergoing various changes. It has served as an effective foundation for our front-line staff to manage new challenges and deliver a truly Distinctive Customer Experience.”
Evelyne Munyoki, HR Director(former), Cooperative Bank of Kenya
This is an integrated learning development program that connects with each and every person as they engage in their own development journey in tandem with the organization’s fulfilment of best customer experience. It is about cultivating BEST CUSTOMER EXPERIENCE into the culture of the company so that it becomes wired into your collective DNA. The people capability outcomes are detailed in the pdf which you can download here. Delivery: Virtual – Hybrid – Physical
At a regional bank, customer satisfaction survey levels improved cumulatively by 15% across all banking segments in surveys conducted at the end of 2017, 2018 and 2019.